Frequently Asked Questions
Q. How can I purchase a VIP package?
You can purchase a VIP package by visiting zhumusicvip.com, find the city of your choice, then click the ‘Purchase’ button to the right of your selected city which will direct you to the ticketing website. If you have any trouble, please contact our guest services team at firstname.lastname@example.org.
Q. Can I purchase a VIP package over the phone?
Unfortunately, we are unable to process orders over the phone. All VIP packages must be purchased online through the ticketing website.
Q. When can I purchase a VIP package?
VIP packages will go on sale at the same time as regular tickets and remain on sale until packages are sold out or until a few days before the show. You may purchase tickets during the pre-sale, prior to the general public on sale.
Q. Does this VIP package have a minimum age requirement to attend?
We adhere to the venue’s age requirement policy.
Q. Where will I receive my tickets?
During the purchase process, you will have the option of choosing to have your tickets mailed to you, printed at home, held at the box off will call window, or saved on your mobile device to show at the time of the event. Regardless of how your tickets are obtained, you will still need to check in with us at VIP Check-In to ensure you get to take advantage of all the benefits that come with your VIP package! As it gets closer to the event, the ticket purchaser will receive an informational email from email@example.com including the exact time and location for VIP Check-in. Please bring a valid photo identification and stay tuned for that email! Don’t forget to check your spam/junk folder as well.
Q. How do I know where my seats are located?
General admission tickets, commonly labeled as GA, have no specific seating locations and are typically standing room only. A general admission PIT ticket is also standing room only but will be in the area closest to the stage. A premium reserved seat is an assigned seat you select during the purchase process. Most venues will have a seating map available during the purchase process that you can refer to so you can see exactly where your seats are located prior to purchasing.
Q. Am I able to request accessible seating with my VIP program?
Most venues offer accessible seating areas to accommodate guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a VIP program, please email us at firstname.lastname@example.org. You may also reach out to the venue box office directly to request accessible seating.
Q. If I have a photo opportunity with the artist included with my VIP package, can I get something signed?
No, unfortunately we do not have enough time for personalized autographs, however, you will receive an autographed item with the VIP packages where it explicitly says it is included. Your on-site experience host will brief you on the photo opportunity details.
Q. How will I know when and where to go to access my VIP package elements?
You will receive an email from email@example.com a few days prior to the concert including all the key details regarding your VIP program information, including timing and locations. If you did not receive one, please be sure to check your SPAM and JUNK folder, search your email for that address, and if you still have not received it, please contact our guest services team via email at firstname.lastname@example.org.
Q. What does my package include?
Please return to zhumusicvip.com to see a detailed description of what each package includes, particularly the one with the title you purchased.
Q. What does early entry mean?
Typically, early entry includes entering the venue prior to the general public. You will receive an informational email with the VIP program timing closer to the day of the show.
Q. What do I need to get into the show or pick up my VIP credentials?
You will need the purchaser’s driver’s license and/or passport and your tickets to the show.
Q. What if I can no longer attend, change my mind, no longer want my package? Can I request a refund for my package, or can I give my package to a friend?
All packages are non-refundable and non-transferrable. Please refer to the purchase policy for additional information. If you are no longer able to attend, please contact our guest services at email@example.com to request more information on an alternative option. We may be able to offer an alternate guest pick-up. Be sure to provide a copy of your driver’s license or passport in addition to a copy of the purchase confirmation. This will ensure that your friend can check in on your behalf.
Q. Can I still receive my merchandise if I am unable to attend the show?
All merchandise must be picked up and received at VIP Check-in and if it is not picked up during that time, we are unfortunately unable to ship it.
Q. Is Parking included?
Parking is not included with your VIP package. Please refer to the venue’s website for parking information.
*Please note that information in the FAQ’s is subject to change.
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